Frontier Airlines Refund Policy Call +1-888-720-1433
Cancellation and refund rules depend on your ticket price and the add-ons you purchased with your flight. Frontier Airlines has many options for you!
Frontier Airlines Fare Types
Frontier Airlines offers two fare types: Starter fares and Business Class fares. Once you have selected your fare, you can start Frontier Airlines reservations customizing your flight. Depending on the fare you choose, you'll have a variety of options to make sure your flight is right for you. Things like refundable fares and changes to origin and destination are only available for certain fare types.
Frontier Airlines Vouchers
are valid per passenger, per flight, provided the customer cancels the affected flight before the change deadline. Coupon will be emailed within 24 hours. The voucher can only be used for new bookings that include the original travel passenger. Vouchers can be used in a single Frontier flight booking transaction and the value does not exceed the value of the voucher. Additional items (excluding hotels, activities, insurance, and car rentals) can only be requested for refunds in the form of Frontier Airlines vouchers upon cancellation of applicable flights. For Frontier Airlines vacation, hotel, event, and car rental reservations, see Vacation Terms and Conditions. If you are interested in more information, please review the full coupon terms and conditions.
Frontier Airlines Change Deadline Changes made
on the same day as your scheduled flight departure can be made on Frontier Airlines.com, the Frontier Airlines app or the call center before the original scheduled flight begins check-in at the airport. Alternatively, changes can be made at the Frontier Airlines counter at the airport before the scheduled flight closes the airport for check-in. If your original Frontier Airlines refund policy reservation was made through Frontier Airlines.com or a Frontier Airlines call center, you can change the time and date through Frontier Airlines.com. All changes can be made through the Frontier Airlines Call Center or Frontier Airlines counters at the airport, if your reservation was not originally made through the Frontier Airlines Call Center, an additional service fee will apply. There is no additional charge for changing flight times on the same day through the call center or airport counter. See Fees and Charges.
Missing the check-in deadline or failing to board within the stipulated time
If you have booked a Business Class Fare, a Business Class Fare with Max Bundle and a Starter Fare with Max Bundle, only if you change the deadline requirement to make changes or request a refund and Frontier Airlines cancellation policy after payment of any applicable fare difference or fee. However, if you book a Starter Fare, Starter Fare with Flex Bundle or Starter Fare with Plus Bundle, the fare is non-refundable and will result in a lost fare.
Cancel my Frontier Airlines flight and get a refund
Depends on your fare type. Find out below if you are eligible for a refund from Frontier Airlines.
starting price
non refundable
Flex plan starting price
Frontier Airlines coupons can be cancelled up to the change deadline (see Change deadline section above)
Frontier Airlines coupons cannot be used if you change to a Starter fare with a Flex bundle after your initial Frontier Airlines Tickets reservation, or if you apply for a coupon after the change deadline.
In the event of a cancellation of a Points Plus Pay - flight reservation under Flex fare rules, the value of the reservation, including any additional services, will be credited to the Frontier Airlines voucher.
Starting price with Plus plan
non refundable
Starting price with Max plan
Refunds for cancellations made within the changed deadline will be in Frontier Airlines Credit Vouchers
If a flight booking initiated on Qantas.com using the Frontier Airlines Points Plus Pay checkbox is cancelled, the refundable portion of Qantas Points will be re-credited to the member's account Frontier Airlines flight booking and any monies in accordance with the highest fare rules The refundable portion of the payment will be refunded to the original payment method used, less the refund fee.
For cancellations of all other Points Plus - Flight bookings, the value of the booking, including any additional services, will be credited to the Frontier Airlines voucher in accordance with the highest fare rules.
You may be entitled by law or on our termsthisshippingto no charge
Business Class Fares
Non-refundable unless you are entitled by law or Frontier Airlines' conditions of carriage
Business class fare with Max package
If your original booking was a Business Class fare with the Max bundle, it is refundable on a per booking basis per passenger.
Fees are subject to change and are Frontier Airlines Pet Policy calculated at the current rate at the time of the change. See Fees and Charges.
Refunds must be requested before the end of the original departure date.
If you change to a Business Class fare with the Max package after your original booking, or if you request a refund after the scheduled departure date, your fare will not be refunded.
For Points Plus Pay - flight booking cancellations made under the Max fare rules, the refundable portion of Qantas Points will be re-credited to the member's account and the refundable Frontier Airlines Manage Booking portion of any monies will be refunded to the original payment method used, less refund fees .
Change my Frontier Airlines booking
Frontier Airlines allows changes to the date, time and destination of its flights. However, the types of changes you can make and the applicable fees depend on the type of fare you purchased. Below you will find details on the changes allowed for each fare class and the associated fees.
starting price
Time and date changes are permitted after payment of the applicable change fee and fare difference within the change period
Change of origin and destination is not allowed
Flex plan starting price
Time and date changes
For changes made on the day of your scheduled flight departure and before the change deadline, you are Frontier Airlines cancelling flights free to transfer to another available flight departing on the same day.
Payment of the applicable fare difference is permitted within the change deadline prior to your scheduled flight date.
Change of origin and destination is not allowed
Starting price with Max plan
Changes to time, date, origin and destination Frontier Airlines Flights are permitted after payment of the applicable fare difference within the change period
Starting price with Plus plan
Time and date changes are permitted after payment of the applicable fare difference within the change period
Change of origin and destination is not allowed
Business Class Fares
Changes to time, date, origin and destination are permitted after payment of the applicable fare difference within the change period
Business class fare with Max package
Changes to time, date, origin and destination are permitted after payment of the applicable fare difference within the change period
Make the change and you will find below what you have to pay for the flight change on the Frontier Airlines website. Fees apply per passenger per flight. If you would like to change your flight details at Frontier Airlines check in online the airport, over the phone or through your general sales agent, please visit Frontier Airlines' fees page.
Change the name on my Frontier Airlines booking
Frontier Airlines allows name changes. This means that if you can't travel and can't cancel your flight, you can still sell it to someone else and get a refund that way. The name change fee depends on the type of fare you purchased. Below you will find the name change fee for each fare class. Name Frontier Airlines deals changes can be made for an individual passenger at the time of booking, but must apply to all of that passenger's flights. This means that you cannot take an outbound flight yourself and then change the name of your inbound flight.
starting price
There is a fee for changing your name and you must also pay any airfare difference within the change deadline.
Name changes are not permitted on Qantas Frequent Flyer Points Plus Pay, Frontier Airlines flight bookings or Frontier Airlines bookings.
For Club Frontier Airlines member-only fare reservations, if the Club Frontier Airlines member is an individual passenger whose name needs to be changed, the other passengers in the reservation will no longer be eligible for the Club Frontier Airlines member-only fare. Change fees and fare differences will apply to name changes for Club Frontier Airlines members and fare differences will apply to Frontier Airlines cheap flights all other passengers on the booking
Flex plan starting price
Name changes are permitted, but you must pay the fare difference within the change deadline.
Starting price with Max plan
Name changes are permitted and Frontier flights are free for the duration of the change
Qantas Frequent Flyer Points Plus Fee - Name changes are not allowed on Frontier Airlines flight bookings or Frontier Airlines bookings.
Starting price with Plus plan
Name changes are permitted if you pay the fare difference within the change deadline.
Name changes are not permitted on Qantas Frequent Flyer Points Plus Pay, Frontier Airlines flight bookings or Frontier Airlines bookings.
For Club Frontier Airlines Member Exclusive Fare reservations, if the Club Frontier Airlines member is an individual passenger whose name needs to be changed, other passengers (if any) in the Frontier Airlines flight status reservation will no longer be eligible for the Club Frontier Airlines Exclusive Membership fare. Change fees and fare differences will apply to Club Frontier Airlines members' name changes, and fare differences will apply to all other passengers on the booking.
Business Class Fares
Name changes are permitted and are free for the duration of the change
Qantas Frequent Flyer Points Plus Paid Light Booking Frontier Airlines No name changes allowed
Business class fare with Max package
Free for change period
Points Plus Pay flight redemption cannot change name
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